How We Respond to Negative Feedback
At BJC Painting Services, we genuinely do our best to provide an amazing experience for our customers. However, we also understand that mistakes can happen and that no one is perfect.
That’s why for us it is important to talk with our clients to understand if we haven’t delivered an exceptional experience.
When painting your house we make sure it looks good, the preparation is thorough and everything is done properly.
Our Values and our Painting Service
A big part of the service is leaving the client with a positive experience from the start of the painting process, through to the finish.
By ensuring that the homeowner has a positive experience while their house is being painted, we are more likely to get referrals and establish long-term, mutually beneficial relationships.
We achieve this by openly communicating with homeowners about what we are doing and how we are doing it. Any time we feel we need your input, we will ask.
We encourage our clients to speak with us, we are always happy to talk with you even if it’s negative feedback.
Why we value open communication and negative feedback
Occasionally, when painting someone’s house, we get negative feedback. It does happen, no one is perfect.
When we get negative feedback, after painting someone’s house. We take stock and take responsibility for what has happened. This is a great opportunity for us to improve our service.
How we change because of feedback
We are always looking at ways to improve our services, we are constantly evolving.
We access our procedures and make sure that we identify and rectify the issue.
By doing this, we give the homeowner an opportunity to be heard, we deal with the complaint and improve our processes for painting houses.
At the end of the day, it’s not just about painting a house, it’s about giving someone a great experience.
If you feel we haven’t created a positive experience for you, please contact us and let’s talk about it.